Frequently asked questions

DELIVERY

When will my order arrive?


We only ship on Monday's, Tuesday's and Wednesday's using Australia Post. ESTIMATED SHIPPING TIMES WILL VARY ACCORIDNG TO YOUR LOCATION. Within Australia your order will take 3-4 working days. New Zealand will take 5-7 days.




How will you send these Cookies or snacks to me?


Protein Express has gone to great lengths to ensure we package your product with the utmost care with keeping you in mind. All parcels are protected with a special insulated wrap and a sweat free ice pack to avoid any water damage to you parcel.




What are my delivery options?


All of our parcels are sent using Australia Post. Due to the perishable nature of Protein Express your order will packed into a special insulated wrap and kept cool with a sweat free ice pack. To ensure your parcel is in transit for the shortest time possible, we only dispatch on Mondays, Tuesdays and Wednesdays. All parcels are marked 'Authority To Leave' and we will not deliver to PO boxes.




Do you ship outside Australia?


At this stage we are only delivering to Australia and New Zealand. We're in the process of working on International deliveries.




Do you deliver on weekends or public holidays?


No. However you may order in advance and cookies do last in the fridge for up to 2-3 months or you may freeze the snacks according to your preference. Cookies can be heated in the microwave during the winter period if you prefer.





OUR PRODUCTS

Where can I find the nutritional information on your products?


Each product on our site has a corresponding image of its nutritional information. Simply click on the snack you’re interested in and refer to the image gallery. If you require more detailed information, please contact us directly.




Can snacks be made for dietary requirements?


Protein Express have come to you with the intention of keeping you in mind. We've put careful consideration into making our snacks catering for allergy sufferers. Whether it be Nut free, Egg Free, Gluten Free or Vegan - we ensure that we take special care baking your healthy snacks with keeping you in mind!




Do you have vegan products?


We are in the process of bringing you vegan products. Stay Tuned




Do you have nut free products?


We are in the process of bringing you nut free products. Stay tuned.




Are your products vegetarian?


Yes, all Protein Express products are vegetarian.




Where are Protein Express Snacks made?


In a commercial kitchen in Sydney, Australia.




Do you use free range eggs


Yes we do.




How long do cookies and snacks last for?


NATA accredited (National Association of Testing Authorities) - Laboratory Tested with shelf life of appoximately 4 months.





CANCELLATION, RETURNS & REFUNDS

How do I cancel my order?


Regular online orders must be cancelled within 24 hours via email 24 hours before delivery. Email us on info@proteinexpress.com.au




Special orders


When you place a special order with us, we will advise you of the cancellation policy on a case-by-case basis. Email us at info@proteinexpress.com.au




I would like to return an item or be refunded


Due to the perishable nature of our products, we can not accommodate returns or refunds unless it matches one of the reasons listed below: If we are in error and deliver an incorrect product, please contact us by email or phone within 6 hours of receiving the delivery. We’ll arrange for the correct order to be sent to the same delivery address at no additional cost. Protein Express is proud to offer our customers quality products, however in the unlikely instance that a product is in some way faulty or damaged through the conduct of Protein Express, we will replace it at no additional expense. Contact us by phone or email in any such instances. We are not able exchange or refund products that have been ordered incorrectly or if you have a change of mind about chosen product for any reason. If your address changes and you fail to update your details on the site, you will be liable for the products being delivered to the incorrect address. Protein Express will not be responsible for any delays in delivery that fall outside the control of Protein Express or its employees. Email or call us for more information on info@proteinexpress.com.au





MY QUESTION ISN'T ANSWERED

Contact


For further questions please email us on the following email address and we will get back to you as soon as we can. Email: info@proteinexpress.com.au





Products are laboratory tested with NATA Accreditation

OPENING HOURS

ADDRESS

SUBSCRIBE

Mon - Fri: 7am - 5pm  ​​
Saturday: 7am - 12pm
Sunday: Closed

Beecroft, 
Sydney, NSW

Australia

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