Frequently asked questions
When will my order arrive?
We only ship on Monday's, Tuesday's and Wednesday's using Australia Post.
How will you send these Cookies or snacks to me?
Protein Express has gone to great lengths to ensure we package your product with the utmost care with keeping you in mind.
What are my delivery options?
Do you ship outside Australia?
At this stage we are only delivering to Australia and New Zealand.
Do you deliver on weekends or public holidays?
No. However you may order in advance and cookies do last in the fridge for up to 2-3 months or you may freeze the snacks according to your preference. Cookies can be heated in the microwave during the winter period if you prefer.
Where can I find the nutritional information on your products?
Each product on our site has a corresponding image of its nutritional information. Simply click on the snack you’re interested in and refer to the image gallery. If you require more detailed information, please contact us directly.
Can snacks be made for dietary requirements?
Protein Express have come to you with the intention of keeping you in mind. We've put careful consideration into making our snacks catering for allergy sufferers.
Do you have vegan products?
We are in the process of bringing you vegan products. Stay Tuned
Do you have nut free products?
We are in the process of bringing you nut free products. Stay tuned.
Are your products vegetarian?
Yes, all Protein Express products are vegetarian.
Where are Protein Express Snacks made?
In a commercial kitchen in Sydney, Australia.
Do you use free range eggs
Yes we do.
How long do cookies and snacks last for?
NATA accredited (National Association of Testing Authorities) - Laboratory Tested with shelf life of appoximately 4 months.
CANCELLATION, RETURNS & REFUNDS
How do I cancel my order?
Regular online orders must be cancelled within 24 hours via email 24 hours before delivery. Email us on firstname.lastname@example.org
When you place a special order with us, we will advise you of the cancellation policy on a case-by-case basis. Email us at email@example.com
I would like to return an item or be refunded
MY QUESTION ISN'T ANSWERED
For further questions please email us on the following email address and we will get back to you as soon as we can.
Products are laboratory tested with NATA Accreditation